Refund Policy

Refund Policy

Last Updated: November 11, 2024

At Solurin Ltd (referred to as “we”, “our”, or “us”), we are committed to providing high-quality services to our clients. We understand that there may be instances where a refund is requested, and we aim to address all requests in a fair and timely manner.

1. Services Provided

Our services include digital solutions such as website design, consultancy, digital marketing, and other custom services. As each service is delivered and tailored to your needs, refunds are subject to the following terms.

2. Refund Eligibility

Refunds are generally not provided for services already performed or for products delivered, including website design, consultancy, and digital marketing services. However, we will consider refunds in the following cases:

• Non-delivery of Service: If the agreed-upon service was not delivered as per the agreement, you may be eligible for a refund. This includes failure to complete the service within the agreed timeframe or scope.
• Significant Discrepancy in Service: If the service delivered is not in line with the specific requirements you agreed upon in the service contract or agreement, we may offer a partial or full refund depending on the nature of the discrepancy.
• Cancellation within 14 Days: If you have purchased a service but wish to cancel it within 14 days of the initial payment, you may be eligible for a full refund, provided that work has not already started or been completed.

Please note that our refund policy does not apply to services that have been substantially completed or if work has commenced and significant time and resources have been invested.

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: You can request a refund by emailing us at contact@service-clic.com or by calling us at (+44) 7878-961855.
2. Provide Details: Please include your order details, including the service provided, the reason for the refund request, and any supporting documentation or communication that can help us review your request.
3. Review Process: Once we receive your request, we will review it and determine eligibility based on the circumstances outlined above. We may contact you for further clarification if needed.

Refund requests will typically be processed within 14 business days, depending on the complexity of the issue.

4. Exceptions

Refunds will not be issued in the following cases:

• Services Rendered: If the service has already been provided, including consultancy or completed work, we cannot issue a refund.
• Customer Dislike or Change of Mind: Refunds will not be provided if the reason for the refund is dissatisfaction with the service that was delivered as agreed.
• Late Requests: Refund requests made after the service has been delivered or more than 14 days after purchase will not be considered.

5. Partial Refunds

In cases where only part of the service has been provided, we may offer a partial refund based on the proportion of work completed. This will be assessed on a case-by-case basis, depending on the value of work already delivered.

6. Payment Processing Fees

Please note that any fees charged by payment processors (such as credit card companies or PayPal) are non-refundable. If applicable, the refund amount will exclude these fees.

7. Dispute Resolution

If you are dissatisfied with the resolution of your refund request, we encourage you to contact us directly to discuss the issue further. We will make every reasonable effort to resolve any disputes amicably. If necessary, we may seek mediation or legal recourse in line with the laws of the United Kingdom.

8. Contact Us

For questions or concerns regarding our Refund Policy, or if you wish to request a refund, please contact us at:

Solurin Ltd
128 City Road, London, EC1V 2NX, United Kingdom
Phone: (+44) 7878-961855
Email: contact@service-clic.com